PICKUP, SHIPPING AND DELIVERY
PICKUP
You have the option of picking up your order in one of our stores. This service is free. The times may vary depending on the availability of the items ordered and the store chosen for pickup. Customer Service will contact you as soon as your order is ready to be picked up.
PICKUP AT OUR PARTNER LOCATIONS
VdeV Toronto: 797, Dundas West, Toronto, Ontario, M6J 1V2 vdevmaison.com
VdeV Saint-Lambert: 590, Av. Victoria, Saint-Lambert, J4P 3S8 vdevmaison.com
Magasin Général de Val-David: 2475, rue de l'Église, Val-David, J0T 2N0 magasingeneralvd.com
We offer the possibility for you to pick up your order at these three addresses. This service is free and applies to online order only. A delay of 2 to 3 weeks should be expected to ship your order (additional delays are added in the event of a special order). If you would like to return an item, please contact ZONE Customer Service first. Our team will be happy to assist you in this process.
If you have any further questions, please do not hesitate to get in contact with our customer service:
Telephone : 514-343-9555
Toll free: 1-877-845-3532
Email : support@zonemaison.com
SHIPPING
MAIL SHIPMENT
When shopping online, products meeting weight and size constraints can be shipped through various postal services. Other items will go through the delivery service. Please note that we offer shipping in Canada only. The standard delivery time is 4-7 business days.
Tracking your order: As soon as your order is shipped, you will receive an email that includes the tracking number of your package.
SHIPPING FEES
CART TOTAL (before taxes) | SHIPPING FEES (before taxes) |
$0 - $59.99 | $12 |
$60 - $149.99 | $17 |
$150 - $299.99 | 8% |
$300 and up | 5% |
Are there other shipping options? Contact our Customer Service Team for particular request. We will quickly find a solution for you.
If you have any further questions, please do not hesitate to get in contact with our customer service:
Telephone : 514-343-9555
Toll free: 1-877-845-3532
Email : support@zonemaison.com
DELIVERY
ZONE is able to offer delivery services for your larger items: it is a personalized delivery service for the greater Montreal area as well as a professional service provided by one of our partner for the regions of Ottawa, Quebec and Toronto.
When purchasing an item that requires delivery, the price will automatically be added to your shopping cart. If the price for this delivery cannot be displayed, our Customer Service Team will contact you to give you the costs associated with the service. Do not hesitate to contact us for any special delivery requests.
- Assembly service is available. This service must be ordered at the same time or before the delivery request. For all subsequent inquiries, please contact our Customer Service Team. Delivery people are not authorized to receive payments on the spot and therefore will not be able to sell you this service when they arrive at your home.
- Before receiving your delivery items, please make sure that the accesses (doors, stairwell, elevator, etc.) are clear, allowing for these items to pass through them. The delivery people may in no case modify or alter the doors, protective guardrails, moldings, lights or any other hindering the passage of a bulky item. If the event that delivery cannot be carried out, a new appointment must be scheduled at the customer's expense.